Access Statement
Facilities available for guests with disability needs are as follows:
Arrival
Directions to The Hampshire Court Hotel are available by clicking here, or by calling the hotel on 01256 319 700
As you arrive at The Hampshire Court Hotel, you will find 200 parking spaces of which 5 are reserved for blue badge holders. These are located to the right of the hotel's main entrance. There is also a turning circle located directly outside the main entrance for dropping off and picking up only. This has a dropped kerb. There is a level, paved route from the disabled parking into the hotel where the main entrance has an automatic revolving door and two manual side doors.
Concierge is available for valet parking if required.
If you need assistance with luggage or equipment, our team are on duty 24 hours to assist you.
Reception
The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is 110 cm high although check-in can also be completed whilst sitting in the lobby.
You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.
Reception staff will also brief you on our evacuation policy and please note on your registration card if assistance is needed in the event of an evacuation.
The following accessible aids are available at Reception:
Portable Induction Loop for use at Reception
Large Button Phone
Vibrating Pad to assist waking guests with hearing disabilities in the event of a fire alarm
An evac chair is also available to enable staff to assist with the emergency evacuation of a disabled person, if necessary.
To the left of the main reception are the lifts to all floors for bedrooms.
Bedrooms
The Hampshire Court Hotel has two purpose built disabled rooms on the first floor.
Transfer space and turning of at least 100cm on both sides of the bed
Short pile carpet
Tiled flooring in bathrooms
Reading lamps provided
24 hour room service
Bathrooms have an accessible shower and wall mounted drop down seat
Roll in shower
Horizontal and vertical grab rails and emergency cords
If you would like to specifically book one of our access rooms please contact our UK call centre on 0845 034 5777
In the event of fire alarm activation these rooms have both a sounder and a visual flashing light. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door and a disabled refuge area is situated at the end of each bedroom corridor in case staff need to summon extra assistance during your evacuation.
Public areas
There are no steps or slopes on the main corridors and public areas on the ground floor.
All the restaurant, bar and lounge facilities at The Hampshire Court Hotel are located on the ground floor making them easily accessible.
All lifts have audible enunciation and tactile buttons at standard height.
Accessible toilet facilities are located at the Hampshire Restaurant and Main Lobby
There is good network coverage for mobile phones within the hotel. All networks work.
Conference, Banqueting & Meeting Rooms
Our meeting rooms are located on the ground floor and are fully accessible from Reception. The Churchill room is on the first floor and is accessed via the lifts or staircase to the left or right of reception.
A hearing loop is available upon request in advance. Lighting can be dimmed where required.
Please notify your conference or banquet for specific seating or staging requirements.
Accessible toilets are located in the Highclere Lounge, Hampshire Restaurant and Main Lobby.
Health Club
The leisure club is located on the ground floor. A member of the leisure team will show you the facilities and assist with access to the swimming pool. If required, a hoist is available to gently lower you in and out of the pool. A dedicated accessible toilet and changing area is located within the leisure club, as well as a wheel in shower room with drop down seat and appropriate grab rails. Access to poolside is on the same level and there are steps with a handrail into the shallow end of the pool. Both the steam room and sauna are accessible with door widths of 85cm though there is a of 8mm on entry. Seating is provided in both..
Outdoor Facilities
The patio area can be accessed via the Brasserie, Restaurant and Main Lobby which is level and paved.
There are no outdoor facilities.
Alternative means of transport
If not travelling by car, the nearest bus stop is located at the end of the hotel driveway And the bus routes from here take you to Basingstoke Town Centre and surrounding areas.
An accessible taxi service is available from Oakview taxis who can be contacted o 01256 334500
The nearest train station is located 3 miles away in Basingstoke's Town Centre
Contact Information
Address: Centre Drive, Great Binfields Road, Chineham, Basingstoke, RG24 8FY
Telephone: 01256 319700
Email: [email protected]
Website: www.qhotels.co.uk
Local public transport numbers: Bus/train: 0845 6000650
Local accessible taxi numbers: 01256 334500